Jols Privacy Policy

Effective date: 21 July 2026

This Privacy Policy explains how JOLS (PTY) LTD ("Jols", "we", "us", or "our") collects, uses, shares, and protects your personal information when you use the Jols mobile application and related services (the "App" or "Service").

Jols is a South African social event-discovery app that helps you find parties and events ("jols"), discover venues, and connect with friends on a live map.

We are committed to protecting your privacy and to processing your personal information lawfully, fairly, and transparently in accordance with the Protection of Personal Information Act, 2013 ("POPIA") of South Africa. Where the General Data Protection Regulation ("GDPR") or similar laws apply to you, this Policy is also intended to support those rights (see Section 12).

By creating an account or using the App, you confirm that you have read and understood this Policy. Where we rely on your consent, we will ask for it separately and clearly.

1. Who we are (Responsible Party / Controller)

For the purposes of POPIA, the Responsible Party for your personal information is:

• Legal entity: JOLS (PTY) LTD
• Registered address: 11 Audocia Place, Hurlingham, Sandton, Gauteng, 2196
• Information Officer: Luca McKay
• Privacy contact email: privacy@jols.co.za
• General support email: support@jols.co.za

Our Information Officer is responsible for ensuring our compliance with POPIA, handling your requests, and engaging with the Information Regulator. You may contact the Information Officer using the details above.

2. The personal information we collect

We only collect personal information that we need to provide and improve the Service. The categories below describe what we collect and why.

2.1 Information you give us directly

2.2 Precise location information

With your permission, we collect your precise device location so we can:

• show nearby jols, venues, and friends on a live map; and
• show your approximate location to your friends on the map.

You control this:

• Location is only collected if you grant the App location permission in your device settings.
• Ghost Mode: you can switch on Ghost Mode in the App at any time to hide your live location from other users.
• You can revoke location permission entirely at any time through your device settings; some map features will not work without it.

2.3 Device contacts ("Find Friends")

If you choose to use the Find Friends from Contacts feature, the App will access your device's contacts so we can tell you which of your contacts already use Jols.

• We process contact phone numbers in hashed form to perform the matching, via a secure server function.
• We use this only to suggest friend connections — we do not sell your contacts, message your contacts on your behalf, or use them for advertising.
• This feature is optional. You can decline contacts access and still use Jols.
• Non-matching contact hashes are deleted immediately after the matching process completes.

2.4 Information we collect automatically

2.5 Information from third-party sign-in (where offered)

If you sign in using Google or Apple Sign-In (where available), we receive basic profile information (such as your name and email) from that provider, in line with the permissions you grant during sign-in. We do not receive your password for those accounts.

We do not intentionally collect special categories of personal information (such as health, religion, or political views). Please do not post such information in your content.

3. How we use your personal information (Purpose)

We process your personal information for the following purposes:

1. To provide the core service — create your account, show jols, venues, and friends on the map, let you create and join events, chat, tag photos, and rate venues.
2. To connect you with friends — process friend requests, contact matching, and "going out" nudges.
3. To send notifications — friend requests, messages, event updates, and other service notifications via push.
4. To keep the Service safe and secure — prevent fraud, abuse, spam, and unauthorised access, and enforce our Terms of Service.
5. To improve the Service — understand how features are used and fix problems.
6. To comply with the law — meet our legal and regulatory obligations.

We will not use your personal information for a new, incompatible purpose without informing you and, where required, obtaining your consent.

4. Lawful basis for processing (POPIA)

We process your personal information only where we have a lawful basis to do so under POPIA. Depending on the activity, we rely on:

• Your consent — for optional features such as access to your location, contacts, and push notifications, and where otherwise required. You may withdraw consent at any time (see Section 10).
• Performance of a contract — to deliver the Service you sign up for (for example, your account and the App's core features).
• Our legitimate interests — to keep the Service secure, prevent abuse, and improve our features, balanced against your rights.
• Legal obligation — where the law requires us to process or retain information.

When you record your acceptance of our Terms of Service (for example, the consent we capture at onboarding), we keep a timestamped record that you accepted them, as evidence of your agreement.

We also follow the eight conditions for lawful processing under POPIA: accountability; processing limitation; purpose specification; further-processing limitation; information quality; openness; security safeguards; and data-subject participation. This Policy is designed to give effect to those conditions.

5. How we share your information

We do not sell your personal information. We share it only as described below.

5.1 With other users

Some information is shared with other users as part of how the App works:

• Your profile (name, username, photo) is visible to other users.
• Your content (events you create, chat messages, photo tags, ratings/vibe tags) is visible to the relevant audiences within the App.
• Your live location is visible to your friends on the map unless Ghost Mode is on.

5.2 With our service providers (Operators / Processors)

We use trusted third parties to run the Service. They process personal information on our behalf and under our instructions:

5.3 For legal and safety reasons

We may disclose information where we reasonably believe it is necessary to comply with the law, respond to lawful requests, enforce our Terms, or protect the rights, safety, and property of users, the public, or Jols.

5.4 Business transfers

If Jols is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in the Responsible Party.

6. User content and photos

Photos and other content you upload are stored using our hosting provider (Supabase Storage). Please be thoughtful about what you post: content shared in the App may be seen by other users. Do not upload photos of other people without their consent, and follow our Terms of Service rules on content.

7. Cross-border transfers

Our service providers store and process personal information in the United States. Where your information is transferred outside South Africa, we take reasonable steps to ensure the information receives a level of protection consistent with POPIA — by relying on providers that are subject to laws or binding agreements offering adequate protection, or with your consent where required.

By using the App, you consent to the transfer of your personal information to the United States for processing by our service providers as described in this Policy.

8. How long we keep your information (Retention)

We keep personal information only for as long as necessary for the purposes set out in this Policy, or as required by law.

• Account information is kept while your account is active.
• Content (events, messages, photos) is kept while relevant to the Service.
• When you delete your account (see Section 9), we delete or de-identify your personal information within 30 days, except where we are required to keep certain records (for example, for legal, security, or fraud-prevention reasons), in which case we keep only what is necessary and for no longer than required.
• Hashed phone numbers used for contact matching are deleted immediately after matching completes.

9. Deleting your account and data

You can delete your Jols account at any time. To do so:

• Use the account deletion option in the App (Profile → Privacy → Delete Account); or
• Email privacy@jols.co.za and request deletion.

When you delete your account, we will delete or de-identify your personal information as described in Section 8. Some information may be retained where the law requires, or in backups that are overwritten on our normal cycle. Content you shared with others (for example, group chat messages) may remain visible to those users.

10. Your rights (POPIA)

As a data subject under POPIA, you have the right to:

• Be informed about how we process your personal information (this Policy).
• Access the personal information we hold about you.
• Correct or update information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or unlawfully obtained.
• Delete or destroy your personal information in the circumstances allowed by law (see Section 9).
• Object to processing in certain circumstances, including for direct marketing.
• Withdraw consent at any time, where we rely on consent (for example, by turning off location/contacts permissions, disabling notifications, or contacting us). Withdrawal does not affect processing already carried out.
• Complain to the Information Regulator (see Section 14).

To exercise any of these rights, contact our Information Officer at privacy@jols.co.za. We may need to verify your identity before acting. We will respond within the timeframes required by law.

11. Children and minimum age

Jols is intended for adults. You must be at least 18 years old to use Jols.

We have chosen 18+ because Jols facilitates discovery of and attendance at real-world parties and nightlife events, which may take place at licensed venues and may not be appropriate for minors.

We do not knowingly collect personal information from anyone under 18. Under POPIA, the personal information of children (anyone under 18) may generally only be processed with the consent of a competent person (such as a parent or guardian) and within strict limits. If we learn that we have collected information from a person under 18 without the required consent, we will delete it. If you believe a minor has provided us with personal information, contact us at privacy@jols.co.za.

12. Visitors outside South Africa (GDPR and similar laws)

If you use Jols from the European Union, United Kingdom, or another region with similar data-protection laws, you may have additional or equivalent rights, including the rights of access, rectification, erasure, restriction, objection, and data portability, and the right to lodge a complaint with your local supervisory authority. We aim to honour these rights in line with the principles set out in this Policy. Contact privacy@jols.co.za to exercise them.

13. Security

We take reasonable and appropriate technical and organisational measures to protect your personal information against loss, unauthorised access, and misuse — including secure hosting, access controls, and encryption of data in transit. Hashing is used for phone numbers used in contact matching.

No system is perfectly secure. If we become aware of a security compromise affecting your personal information, we will notify you and the Information Regulator where the law requires us to do so.

14. Complaints and the Information Regulator

If you have a concern about how we handle your personal information, please contact our Information Officer first at privacy@jols.co.za so we can try to resolve it.

You also have the right to complain to the Information Regulator of South Africa:

• Website: https://inforegulator.org.za
• General enquiries: enquiries@inforegulator.org.za
• POPIA complaints: POPIAComplaints@inforegulator.org.za

15. Changes to this Policy

We may update this Policy from time to time. If we make material changes, we will notify you through the App or by other reasonable means and update the "Effective date" above. Your continued use of the App after changes take effect means you accept the updated Policy.

16. Contact us

• Privacy / data requests: privacy@jols.co.za
• General support: support@jols.co.za
• Information Officer: Luca McKay
• Responsible Party: JOLS (PTY) LTD, 11 Audocia Place, Hurlingham, Sandton, Gauteng, 2196